Data Protection and Privacy Policy

Who We Are
St Agnes Holiday Park ("we", "us", "our") is committed to protecting and respecting your privacy.

St Agnes Holiday Park
Chiverton Cross
Blackwater
Truro
Cornwall
TR4 8HS

Telephone: 01872 560667
Email: info@stagnesholidaypark.com

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, St Agnes Holiday Park is the Data Controller responsible for your personal data.

Information We Collect
We may collect and process the following information about you:

Information You Provide to Us
This includes:

Name
Postal address
Email address
Telephone number
Date of birth (where required)
Vehicle registration details
Booking information
Payment details
Emergency contact details
Information provided through enquiries, forms or correspondence
Booking and Ownership Information
Where you purchase a holiday home or become an owner at the park, we may collect:

Proof of identity
Proof of residential address
Date of birth
Information relating to authorised users of the holiday home
Membership and facility access information
Communications
We may keep records of:

Emails
Telephone calls
Letters
Online enquiries
Customer service interactions
Calls may be recorded for training, quality assurance and security purposes.

Website Usage Information
When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Operating system
Pages visited
Time spent on pages
Referral source
Cookie data
For more information, please refer to our Cookie Policy.

CCTV
CCTV operates in certain areas of the park for:

Crime prevention and detection
Health and safety
Protection of guests, owners, visitors and staff
Compliance with legal and licensing requirements
Appropriate signage is displayed where CCTV is in operation.

How We Use Your Information
We use your personal information to:

Process bookings and reservations
Provide holiday accommodation and related services
Manage holiday home ownership accounts
Process payments and refunds
Communicate with you regarding your booking or ownership
Respond to enquiries and complaints
Maintain security and prevent fraud
Improve our products, services and website
Conduct customer satisfaction surveys
Comply with legal and regulatory obligations

Marketing Communications
We may send you information about:

Holiday offers
Seasonal promotions
Holiday home ownership opportunities
Events and activities
Products and services we believe may interest you
Where required by law, we will only send electronic marketing communications where you have provided consent.

You may unsubscribe at any time by:

Clicking the unsubscribe link in our emails
Contacting us directly using the details above
We will action opt-out requests promptly and no later than one month from receipt.

Legal Basis for Processing
Under UK GDPR, we rely on one or more of the following lawful bases:

Contract
Processing is necessary to:

Manage bookings
Provide accommodation and services
Administer ownership agreements
Process payments
Legitimate Interests
Processing is necessary for our legitimate business interests, including:

Improving our services
Customer support
Fraud prevention
Security monitoring
Business administration
Marketing similar products and services where permitted by law
Legal Obligation
Processing is necessary to comply with:

Tax obligations
Accounting requirements
Health and safety legislation
Licensing requirements
Law enforcement requests
Consent
Where required, we will obtain your consent before:

Sending certain marketing communications
Using non-essential cookies
Processing information where consent is the appropriate legal basis
You may withdraw consent at any time.

Sharing Your Information
We do not sell your personal information.

We may share your information with:

Payment processors
IT service providers
Website hosting providers
Professional advisers
Insurance providers
Credit reference and fraud prevention agencies
Government bodies, regulators or law enforcement agencies where required by law
All third-party providers are required to keep your information secure and only process it in accordance with our instructions.

International Transfers
Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place as required under UK GDPR.

Data Retention
We retain personal information only for as long as necessary.

Typical retention periods include:

Data Type
Retention Period
General enquiries
Up to 2 years
Marketing records
Until consent is withdrawn or up to 5 years
Booking records
Up to 7 years
Financial records
6 years plus current financial year
Holiday home ownership records
Duration of ownership plus up to 7 years
CCTV footage
Typically 30–90 days unless required for investigation
Where legal obligations require longer retention, we will comply with those requirements.

Your Rights
Under UK GDPR, you have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Withdraw consent
Request data portability
Lodge a complaint with the Information Commissioner's Office (ICO)
We will respond to requests within one month unless the request is particularly complex.

To exercise any of these rights, please contact us using the details provided above.

Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve your concerns.

You also have the right to complain to:

Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: www.ico.org.uk
Telephone: 0303 123 1113

Third-Party Websites
Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites and encourage you to read their privacy policies before providing personal information.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time.

Any updates will be posted on this page and will take effect immediately upon publication.

We encourage you to review this policy periodically to stay informed about how we protect your information.

St Agnes Holiday Park
Chiverton Cross, Blackwater
Truro, Cornwall TR4 8HS

Telephone: 01872 560667
Email: info@stagnesholidaypark.com